Systems' maintenance services
An important element of VECTOR’s operation is supporting its Partners in maintenance of the systems. We would like to offer co-operation in this field including technical support, help in solving problems, quick response to critical problems in networks and maintaining the systems in top-level efficiency.
The Systems' Support Service is available in following packages, which allow full benefiting from experience and knowledge of VECTOR's employees:
The Systems' Support Service is available in following packages, which allow full benefiting from experience and knowledge of VECTOR's employees:
- Technical Support Service including:
- technical support through e-mail and telephone during working hours
- technical support through e-mail and telephone 24/7/365 in emergency situations
- remote problem solving in emergency situations
- help of assigned engineer for solving Client's problems
- aid in describing development plans of Client's network and in deployment of new services
- Extending The Warranty Period Service including:
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- Free of charge elimination of defects on conditions defined by standard warranty term
- Free of charge elimination of defects on conditions defined by standard warranty term
- Lending a Replacement Until Repairs Are Completed Service - AHR, including:
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- Lending a replacement which guarantees same functionality and performance as original
